Most frequently asked questions

Shopping Basics

What is vaping ?

Vaping (using an e-cigarette) is an alternative to smoking, which doesn’t involve the tar or combustion involved in smoking tobacco. A vaping device contains three main components: The battery device. Some vaping devices have built-in batteries that are charged via USB, others have batteries which can be removed and recharged with a specialist charger. The clearomiser or tank (which holds the e-liquid). This is usually made of glass or plastic and holds the e-liquid, and a coil that heats up the e-liquid that sits inside it. The e-liquid The battery heats up the coil inside the tank, which causes the e-liquid to turn into a vapour which is then inhaled.

How old have to be buy vape product ?

Sales and proxy purchases of vape products to/for those under the age of 18 is against the law in England, Scotland and Wales. There is currently no age of sale restrictions in Northern Ireland, although this may change in the future.

How much cost to switch vaping ?

The set up costs for a starter kit will vary depending on the type you chose. After that, the running costs would be for e-liquid to refill your tank, and replacement coils. Coils will usually last approximately two weeks, depending on the type, and cost just a few pounds each. Your local vape shop will be able to help you choose the best type of device for your needs, and guide you through choosing the best liquids to get you started. Switching from a 20-cigarette-per-day smoking habit to vaping could save up to euro 3,350.


What Payment Methods Are Accepted?

we acceptin all major credit cards, visa or master card with Viva Wallet secure payment provider.

Do you accept international credit cards?


Do you charge sales tax on any item?

we charge sales tax according to country we sell and tax calculation by country goverment.

Shipping & Returns

I want to return my purchase! What do I do?

please contact us

How long does it take for me to get a refund?

it will take normally 3-5 working days.

How Can I Cancel Or Change My Order?

please contact is

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